Hi Figma team,
I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.
Issue summary:
- My original Figma account was signed up using a school email address.
- That email has since been permanently deleted by the school upon my graduation, so I can no longer receive verification or recovery emails.
- As a result, I’m locked out of my original account and the files associated with it.
I’ve already submitted a support request (Case #1694665) asking for:
- Recovery of my files, and
- Changing the account email to my personal address so I can regain access.
I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).
I understand this may require manual verification, and I appreciate the support team’s time. I’m posting here only to ensure the issue is seen, as these files are important to my work and portfolio.
Thank you very much for your help — happy to provide anything required to move this forward.
