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acplsr
acplsr
New Member
July 16, 2025
Question

lost access as owner

  • July 16, 2025
  • 1 reply
  • 35 views

hi i lost access as a owner of this file: 

 

linkand everybody from my team lost accsess too.
can you please help?

i tried to contact the support form but you sent me this: Thanks for reaching out! It looks like you're contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum and Help Center.

This topic has been closed for replies.

1 reply

Celine_
Figmate
Celine_
Community Support
July 16, 2025

Hi there, thanks for reaching out to us. Sorry to hear you and your team lost access to the file! Please try to contact first the owner of the file so they can give you access. 

I’ve also gone ahead and create a support ticket on your behalf, they’ll be best equipped to investigate it.

For reference, your support ticket is #1433630. Feel free to add any additional information on this support ticket. Someone will reply you soon.

Update: The support team is waiting for some additional information to investigate further with you. Please check your inbox when you have a moment, thanks!

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