Login Loop Issue

Question

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details:	Email: [redacted by moderator to remove personal information]			Browser / App: [e.g., Chrome / Figma Desktop App]			Steps taken so far:			Cleared browser cache and cookies						Tried incognito mode and another browser						Restarted the Figma desktop app					Response received: HTTP 200 on login, but session does not persist	Additional information:	I can log in with other accounts without issue.			I tried the “reset password” option, but I did not receive any reset email.			I have attached a photo demonstrating the issue. [photo redacted by moderator to remove personal account information]	 	This issue is preventing me from accessing my files and collaborating with my team. Could you please assist me in resolving this as soon as possible? Thank you for your help.Best regards,

Tom Reem · Answer

Hi ​@arsalan.khoram— thanks for flagging the login issueand for sharing the troubleshooting steps you’ve already tried. I apologize for thisdisruption, and I appreciate you laying out the details.While I can’t dive into account details here in Figma Forum, I did check on your case and saw that our Support team reached out last Wednesdaywith next steps (case ID: 1503004). Please take a look at the inbox connected to the email you used to contact us for their message.I’ve also passed along the additional context you shared here so the team has the full picture as they continue investigating. For your privacy, I removed some personal info from your post. Updates will come directly by email — thanks for your patience as we work with you on this.

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