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Hello,

I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.

Here are the details:

  • Email: [redacted by moderator to remove personal information]

  • Browser / App: [e.g., Chrome / Figma Desktop App]

  • Steps taken so far:

    1. Cleared browser cache and cookies

    2. Tried incognito mode and another browser

    3. Restarted the Figma desktop app

  • Response received: HTTP 200 on login, but session does not persist

Additional information:

  • I can log in with other accounts without issue.

  • I tried the “reset password” option, but I did not receive any reset email.

  • I have attached a photo demonstrating the issue. cphoto redacted by moderator to remove personal account information]

     

This issue is preventing me from accessing my files and collaborating with my team. Could you please assist me in resolving this as soon as possible?

 

Thank you for your help.

Best regards,

Hi ​@arsalan.khoram — thanks for flagging the login issue and for sharing the troubleshooting steps you’ve already tried. I apologize for this disruption, and I appreciate you laying out the details.

While I can’t dive into account details here in Figma Forum, I did check on your case and saw that our Support team reached out last Wednesday with next steps (case ID: 1503004). Please take a look at the inbox connected to the email you used to contact us for their message.

I’ve also passed along the additional context you shared here so the team has the full picture as they continue investigating. For your privacy, I removed some personal info from your post. Updates will come directly by email — thanks for your patience as we work with you on this.

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