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Login Education E-Mail (no access)

  • March 17, 2026
  • 1 reply
  • 12 views
annabellxkpx

Hello,

I wanted to log in with my education account but it’s not possible anymore since I lost access to my education E-mail. Is there any way to change the E-mail of the account to get access again? Or sent the code to another E-Mail?

I submitted a request and my ticket number is #1799999 but I can’t see the request on this account when the AI sent me a link to check the status. Should I submit a new ticket? I didn’t get a confirmation mail either on the new mail I gave them for reaching out. 

Thank you in advance!

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • March 18, 2026

Hi ​@annabellxkpx,

 

I understand you’re having trouble accessing your account email.

 

I’ve located your ticket (#1799999), and a specialist is already on it!

It looks like you’re already in touch with them via email, so there’s no need to open a new ticket.

I've also added a note to your ticket referencing this forum post to help with visibility. I’ll go ahead and close this forum thread for now to keep things organized.

Please continue the conversation in your existing ticket, and our specialist will get back to you there.

 

Thanks,

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