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Question

Locked out from Figma Account

  • February 23, 2026
  • 1 reply
  • 5 views

 I created my account with my university email when I was a student. I’ve since graduated and no longer have access to my school email. I still have my password but it’s asking for email verification which I cannot access. I would like to transfer the files I had in the account to my new one.

1 reply

djv
Figmate
  • Community Support
  • February 23, 2026

Hi ​@Cataava, thanks for reaching out! 

I’m Denise with the Community team at Figma. My team here on the forum isn’t able to assist with Account management, so I’ve created ticket #1761029 on your behalf to connect you with the support team.

Please check your inbox to provide your university email, and the team can help verify you as the owner of the account as well as transfer files, as needed. If you have any further questions or concerns, please reply to support directly via email.