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Question

Link malformed/expired

  • January 6, 2026
  • 2 replies
  • 59 views

I wanted to change my org e-mail, but even though I clicked on the confirmation button on my new e-mail within minutes it keeps telling me the link has either expired or malformed. Would appreciate the help!

2 replies

djv
Figmate
  • Community Support
  • January 6, 2026

Hi ​@irenevvt, thanks for reaching out!

My team here on the forum isn’t able to assist with Account management, but I took a look at your email address associated with your forum account.

I can see that you replied to the support notifications email address that our support team does not monitor to try to get help with this. I’ve created a new ticket #167240 on your behalf to get you connected with the support team to help complete your email change as well as get it successfully verified. Someone from the team will review and be in touch soon. 
 


  • January 7, 2026

Hi, I’ve replied to the mail. Thanks for reaching out!