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Question

Issues with restoring a file

  • June 2, 2025
  • 1 reply
  • 10 views

Sveva Molinari

Hi everyone, I'm having an issue with a deleted file that's in the trash. Although it's not permanently deleted, I can't restore it or move it back to drafts or even deleted it permanently.

When I right-click on the file, no window appears. I also tried logging in from another PC or accounts, but nothing changes. I was the admin of the file.

 

 

1 reply

Gayani_S
Figmate
  • Community Support
  • 2131 replies
  • June 4, 2025

Hey ​@Sveva Molinari, thanks for reaching out! 

There are a few requirements you must meet to be able to restore a file:

  • You must have can edit access to the original file, and the project the file lives in. You don’t need to be the file owner.
  • The original project and team must still exist. This must be the exact same project, not a project with the same name.
  • If you are on the free Starter plan, you must have at least one file remaining. If you have reached the three file limit and try to restore a file to that project, your team will be locked. You’ll need to upgrade the team, or move files to the drafts, to access your files again.

You can also check out more details in our Help Center article: Restore files from the trash

If you meet all of the above and still can’t restore the file, please share the file’s URL with me. I’ll be happy to take a closer look and help you troubleshoot further.


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