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Question

Issue with unpaid invoice blocking subscription cancellation

  • April 20, 2026
  • 1 reply
  • 18 views
Tupagon

Hello Figma Support,

I’m experiencing an issue with my billing.

Currently, I have an unpaid invoice on my account, and because of that, I’m unable to manage my subscription — specifically, I cannot cancel it or switch plans. The system seems to block any actions due to the outstanding invoice.

Could you please clarify:

  1. Why I’m unable to cancel my subscription while the invoice is unpaid?
  2. Is it possible to cancel the subscription without paying this invoice?
  3. Alternatively, could you remove or reset the invoice so I can manage my plan?

At the moment, this situation prevents me from resolving my subscription status.

Thank you in advance for your help.

Best regards,
Tupagon

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 20, 2026
Hey ​@Tupagon, thanks for reaching out! 

When there’s an unpaid invoice, it can limit certain actions on the account until it’s resolved, which is likely why you’re running into those restrictions right now.

I understand you have a few specific questions around adjusting the invoice, those can depend on the details of your account, so I’m not able to confirm or make changes to that from here on the forum. For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum.

That said, I’ve gone ahead and created a support ticket on your behalf (ticket #1859123), so the team can take a closer look at your situation and guide you on the next steps.They’ll be able to review your account in detail and help you get this sorted. Someone should be in touch with you soon.

 

I appreciate your patience in the meantime!

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