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Question

Issue with Subscription Cancellation and Continued Charges

  • January 11, 2026
  • 1 reply
  • 16 views
farahhh

Hello Figma Support Team,

I hope you are doing well.

I am contacting you regarding an issue with my subscription. I have already canceled my Figma subscription, however I am still being charged, which is confusing and concerning for me.

I would appreciate it if you could please check my account and confirm:

That my subscription has been successfully canceled

The reason why charges are still being deducted

Whether a refund is possible for any charges made after cancellation

Please let me know if you need any additional information from my side.

Thank you for your help and support.

Best regards,
 

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • January 11, 2026

    Hey ​@farahhh — thanks for raising this and providing the details. I can’t access or share account-specific information here, but I want to make sure this gets resolved quickly.

    I’ve opened a ticket on your behalf with our Product Support team. Your case number is: 1680816, and someone from the team will reach out to you as soon as they’ve had a chance to review.

    In the meantime, this general resource may offer some more clarity: There are additional charges in my Figma bill — and please keep an eye on the email inbox tied to your Figma account for updates. If you have any additional context or questions about your subscription or charges, feel free to reply there so the team has all the info they need.

    We’ll stick with you until this is sorted out. 🙏🏻

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