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Question

Issue with Re-verification of Figma Education Account - SheerID verification

  • February 10, 2026
  • 1 reply
  • 8 views
Muthukumar

Hello Figma Support Team,

I was previously approved for a Figma Education account using my personal email address. Recently, I received a reminder to re-verify my status, but I’ve been unable to complete the re-verification process successfully.

Details of my issue:

  • My account was originally verified for Education Account.

  • During re-verification, I was not prompted to provide any documents.

  • The system now shows my account as “not verified,” and attempts to re-verify keep failing.

  • I previously emailed regarding my issue with re-verifying my Figma Education account but I haven’t received a response yet.

  • I urgently need my Education account active before the end of this month for academic work and projects.

I am currently a student in [SRM TRP Engineering College,Tiruchirappalli], and I can provide proof of enrollment (student ID) if required.

Could you please advise me on how to resolve this issue? If necessary, I am happy to reapply using my official institution email address.

Thank you for your support.

Muthukumar S

1 reply

djv
Figmate
  • djv
  • Community Support
  • February 10, 2026

Hi ​@Muthukumar, thanks for reaching out! 

In August 2025, we introduced a new verification process for all users on Figma’s Education plan. Since you were previously verified using your personal email, please update the email to your school-issued account before attempting to verify again.

Since the verification process is now handled entirely by our partner SheerID, we’re not able to help to manually verify your account. Please reach out to SheerID support directly here: https://support.sheerid.com/en-US/help-center/contact-form?utm_source=chatgpt.com

If you continue to have issues, please let us know. We can try to loop in the Education team to assist further. 

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