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Question

Issue with Changing Email Address - "Link expired or malformed" error

  • February 5, 2026
  • 4 replies
  • 118 views
finenuts

Hello,

I am experiencing an issue where I cannot change my account email address.

Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."

I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.

Could you please look into this and let me know how I can successfully update my email address?

Thank you.

    4 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • February 5, 2026

    Hey ​@finenuts, thanks for reaching out! 

    You can find instructions in our Help Center: Update email address and password
     
    When you click the confirmation link from your email, make sure you log in a final time with the original email address or password on the account. That will verify the change and link your account to your new details moving forward.
     
    Can you please try in an incognito browser? If you're still having trouble, I can get you connected to our support team to help out! 

     

    Thank you,

    Gayani 

    finenuts
    • finenuts
    • Author
    • New Member
    • February 5, 2026

    I followed the instructions you provided, but unfortunately, the issue has not been resolved. It is still not working.

    Peter Ndirpaya

    I am also having this same issue. 

    followed all the steps but the link is malformed

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • February 9, 2026

    Hey ​@finenuts, thanks for confirming this. I’ve just created a support ticket on your behalf. Your ticket number is #1736222, for reference. 

     

    Hey ​@Peter Ndirpaya, I’ve also created a support ticket for you (#1736235). 

     

    Someone from our team should be in touch shortly, appreciate your patience in the meantime! 

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