Is there a way to contact Figma directly for support?

Hi ​@Lea Mizrahi, Celyn from Figma Community Support here.

Thanks for reaching out, and I’m sorry for the frustration around this.

I can see that one of our Support Specialists is currently assisting you on ticket #1783902, and I’d like to reassure you that they’re actively looking into your account.

I’ve also escalated this internally to help ensure it’s reviewed as soon as possible. We truly appreciate your patience while the team continues their investigation.

I understand this feels urgent, and please rest assured that your case is in progress. The team will follow up with you directly via email as soon as they have an update 🙏

This is really wrong.
I was charged for a subscription I didn't sign up for
I write messages and there is no response for a whole day
I would expect a representative to write to me that it is being processed or something similar

Hey ​@Lea Mizrahi, I’m sorry this has been a frustrating experience.

I can see that one of our specialists has followed up with you on your ticket.

When you have a moment, please check your inbox and continue the conversation there if you need any further assistance.

I’ll go ahead and close this topic for now. If anything else comes up, feel free to start a new thread — we’re always happy to help.