Hello,
I have been using Figma with my Apple ID email. However, I recently changed my Apple ID to a new email address and no longer have access to the inbox of my previous email address.
Currently, when I attempt to log in, Figma sends a verification code to the old email, so I am unable to complete the login process.
Please let me know if any identity verification steps are required. I will take immediate action to provide whatever is needed.
Thank you.
Hi
I understand that you’ve lost access to the email address associated with your Apple ID, which is also linked to your Figma account, and that you’re unable to receive the verification code needed to log in.
If emails from your previous address are being forwarded to your current inbox, the quickest way to regain access is to reset your password. Once you’re logged in, you’ll be able to update the email address from your account settings.
Here’s a guide with more details: Manage email address or password
If you’re not forwarding emails from that address, our support team can help manually update the email address on your account.
For security and privacy reasons, we’re not able to handle account-specific issues directly here in the forum. That said, I’ll send you a DM to confirm the information needed to create a support ticket on your behalf so our team can assist you directly.
Thanks,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
