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Incorrect Invoice Amount and Seat Count

  • August 13, 2026
  • 1 reply
  • 7 views
Ajaykumar_Bhagat

I am writing to follow up on my previous email regarding the invoice amount and seat count discrepancy. I have not yet received a response from your team and would appreciate an update on this matter. 

 

As mentioned in my earlier email, the invoice reflects 10 Full Seats and 4 Dev Seats, whereas our organization is currently using only 2 Full Seats. We requested a review of the seat allocation, billing calculation, and issuance of a corrected invoice based on actual usage. 

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • August 13, 2026

    Hi ​@Ajaykumar_Bhagat, Celyn from the Figma Community Support team here.

    I understand you’re following up regarding the seat charges reflected on your invoice, and I’ve located your support ticket #2068743. As we’re unable to handle billing-related issues here in the forum, I’ve escalated your request so our team can take a closer look at the seat allocation and billing details and assist you directly.

    In the meantime, if you have paid seats that are no longer needed, an organization admin can move users who no longer require a paid seat to a free View seat at any time during the billing cycle:

    1. From the file browser, click Admin in the left sidebar.
    2. Select the People tab.
    3. Click the person’s name to open the user management side panel.
    4. Under Seat, click Change.
    5. Select the free View seat and confirm the change.

    You can find more details here: Manage billing on the Organization and Enterprise plans

    Someone from the team will follow up with you directly through your existing support ticket, so please keep an eye on your inbox.

    Thanks for your patience while the team reviews your request!

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