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Question

Impossible to log a support ticket

  • December 23, 2025
  • 1 reply
  • 3 views

Satya Singh

Honestly support has become useless in Figma. Keeps directing me to a support page and there is no way to log a support ticket. I need to contact the pricing team ASAP as they issued a wrong invoice. 

 

Any suggestions on how to email to a real human with a support ticket?

1 reply

djv
Figmate
  • Community Support
  • December 23, 2025

Hi ​@Satya Singh, thanks for reaching out! 

My team here on the forum isn’t able to assist with Billing. I checked your email address associated with your forum account, and I can see that you successfully connected with support on ticket #1653919 and #1653891. 

Support replied to you on ticket #1653919 earlier today. Please check your email inbox at your earliest convenience to continue working with support directly.