Hey there!
It looks like we aren’t able to view your file in the Forum. If you’d like the community to take a look, feel free to update the file’s link settings to “Anyone with the link” and set the access to “Can view.”

In the meantime, if you're experiencing image loading issues, this help article covers common image-related issues in Figma and how to fix them.

I also saw on our end that you've already contacted the support team! Feel free to continue the conversation there, as they can dig a little deeper into the issue with your Figma file directly. Thanks again!