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Kerim Tiratlic
Kerim Tiratlic
New Member
January 24, 2026
Solved

I was charged with a free plan

  • January 24, 2026
  • 1 reply
  • 75 views

I have payed one month for figma 20 dollars in the past, then deactivated the automatic repay, and downgraded my account to free. But I was charged today again another 20 dollars for I don't know what. I want a refund of my money.

This topic has been closed for replies.
Best answer by Tom Reem

Hi ​@Kerim Tiratlic — thanks for flagging this and sharing what’s going on.

I can’t access or share account-specific details here on the Forum, but I want to make sure this gets looked into as soon as possible. I’ve opened a ticket on your behalf with our Product Support team so they can review the charge directly.

Your case number is: 1707012, and someone from the team will be in touch as soon as they’ve had a chance to investigate. In the meantime, this article may help explain what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email tied to your Figma account for next steps. We’ll help get this sorted. 🙏🏻

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
January 25, 2026

Hi ​@Kerim Tiratlic — thanks for flagging this and sharing what’s going on.

I can’t access or share account-specific details here on the Forum, but I want to make sure this gets looked into as soon as possible. I’ve opened a ticket on your behalf with our Product Support team so they can review the charge directly.

Your case number is: 1707012, and someone from the team will be in touch as soon as they’ve had a chance to investigate. In the meantime, this article may help explain what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email tied to your Figma account for next steps. We’ll help get this sorted. 🙏🏻

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