I have payed one month for figma 20 dollars in the past, then deactivated the automatic repay, and downgraded my account to free. But I was charged today again another 20 dollars for I don't know what. I want a refund of my money.
Solved
I was charged with a free plan
Best answer by Tom Reem
Hi
I can’t access or share account-specific details here on the Forum, but I want to make sure this gets looked into as soon as possible. I’ve opened a ticket on your behalf with our Product Support team so they can review the charge directly.
Your case number is: 1707012, and someone from the team will be in touch as soon as they’ve had a chance to investigate. In the meantime, this article may help explain what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email tied to your Figma account for next steps. We’ll help get this sorted. 🙏🏻
Hi
I can’t access or share account-specific details here on the Forum, but I want to make sure this gets looked into as soon as possible. I’ve opened a ticket on your behalf with our Product Support team so they can review the charge directly.
Your case number is: 1707012, and someone from the team will be in touch as soon as they’ve had a chance to investigate. In the meantime, this article may help explain what you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email tied to your Figma account for next steps. We’ll help get this sorted. 🙏🏻
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