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Shiny Lee
Shiny Lee
New Member
May 6, 2026
Question

I want refund and pay with another card

  • May 6, 2026
  • 1 reply
  • 32 views

Hello, I recently started a full-sheet annual subscription. But after that, I got a new job recently, and the company said it supports the Figma subscription by paying with a company card, so I want to cancel and refund the annual subscription I paid for, and then pay again with a different card.

1 reply

Celyn_L
Figmate
Celyn_L
Figmate
May 6, 2026

Hi ​@Shiny Lee, Celyn from Figma Community Support here.

Thanks for reaching out and for sharing the details. I understand that you’d like to cancel your annual subscription and receive a refund so you can repurchase it using a different card.

For security and privacy reasons, we’re not able to handle billing issues directly here. I’ve gone ahead and created a support ticket for you so the team can take a closer look and review your request - your ticket number is #188662.

In the meantime, you can have a look at this article on managing your subscription, including details on our refund policy:

https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S

Thanks for your patience while the team reviews this, someone will be reaching out via email soon.

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