Hi ​@JoeLloyd, thanks for reaching out! 

This definitely sounds odd. Since your Team’s seat access seems correct from what you’ve described, can you please confirm that you’ve selected the correct Team from the Home file browser?

If you have an existing Starter team selected, you would see that “Free” team indicated. Hope this helps!

Hi ​@djv , 

Thanks for your response. I’ve checked the team drop down and i don’t see the team there

But I’m definitely in the team, I used one email for sign up.

it still just says im a free account with no team, anything you can do?

Thanks for the screenshot and apologies for the delayed reply, Joe! 

Did the team ever surface for you?

Sometimes after accepting an invitation, you need to completely refresh your tabs and/or your account before you can see the recent account changes. 
Please let me know, if you’re still having issues accessing the team. 

Hey ​@djv , im still not seeing the team in my dropdown and my account is set to a free 

Hi ​@JoeLloyd, sorry for the delayed reply! 

It looks like you reached out to support directly with this and are working with Chris.

In summary, it was discovered that you have access to some files on the team, but you do not have any team permissions.
 
To remediate to this, the team owner or admins will need to invite you officially to the team. if your manager or team lead clicks on the "..." menu (located on the far right), they should see an option to "Invite to team". From there, they can send you an invitation with "Can edit" permissions.
 
Once you've been added with those permissions, it should resolve the issue you're currently experiencing.


 
Please let us know if you managed to implement those steps or run into any further issues.