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Question

I'm unable to access my account.

  • January 18, 2026
  • 2 replies
  • 19 views
Eva Nikulnikova

Hello!

I have lost access to my account due to a technical failure of the device where my login credentials were stored. Currently, I also do not have access to the email address linked to the account, and it is impossible for me to recover it.

I am ready to provide any necessary proof of account ownership, including:
• The linked email address and community nickname;
• Screenshots of my work projects;
• Links to projects and project names;
• Any other data that can help verify my identity.

Could you please advise on how I can restore access to my account?

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • January 19, 2026

    Hi ​@Eva Nikulnikova,

     

    I understand that you’ve lost access to the email address linked to your Figma account and are looking for a way to regain access.

     

    If emails from the original account email are being forwarded to your current address, the easiest way to recover access is to reset your password. Once you’re logged in, you can update the email address in your account settings.
    Here’s a guide with more details: Manage email address or password 

     

    If you’re not forwarding emails from that address, our support team can help manually update the email address for you.

    For security and privacy reasons, we’re not able to handle account-specific issues directly here in the forum. That said, I’ll send you a DM to confirm the information needed to create a support ticket on your behalf so our team can assist you directly.

    Please review the DM and reply with the requested information when you’re ready.

     

    Thanks,

      J
      Figmate
      • Junko3
      • Figmate
      • January 19, 2026

      Hi ​@Eva Nikulnikova,

       

      Thanks for following up in the DM. I’ve gone ahead and created a support ticket (#1695009) on your behalf.

      One of our support specialists will contact you directly via the ticket email once they’re ready. Please continue the conversation there.

       

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