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Question

I'm having the same issue

  • April 2, 2026
  • 3 replies
  • 25 views

Felix Ayoola

Hello, I lost my company email and I need to access the Figma files associated with it, please can you help?

This topic has been closed for replies.

3 replies

  • Figmate
  • April 2, 2026

Hi ​@Felix Ayoola,

 

I understand that you’ve lost access to your company email linked to your Figma account and are looking for a way to regain access.

 

First, check if you have email forwarding set up from your old company address. If you do, the quickest solution is to use the "Forgot password?" link on the login page. Once you're in, you can update your email address in your account settings.

Here’s a guide with more details:  Manage email address or password

 

If that doesn't work, our support team can assist you directly. Since we can't discuss account details publicly, I'll send you a private message shortly to create a secure support ticket for you.

Please look out for my DM.

 

Thanks,


Felix Ayoola
  • Author
  • New Member
  • April 2, 2026

I lost access to the email as a whole so I can't reset the password, I have shared details via DM.


  • Figmate
  • April 3, 2026

Thanks for following up.

I've created a support ticket for you (#1829120) with the information provided. Someone from our team will contact you directly via email shortly.

To keep our conversation in one place, I'll be closing this forum topic. Please continue the discussion with our team via email.