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Question

I lost access to my account

  • February 3, 2026
  • 1 reply
  • 15 views

hIRISHA

There was a problem with logging into the account. When I tried to log in, I accidentally created another account. When I restored the account using the link in my email, I found out that the account was created with a non-existent email address in the format of rogtat.com. How can I regain access to my account?

1 reply

Tom Reem
Figmate
  • Figmate
  • February 3, 2026

Hey ​@hIRISHA — thanks for flagging this, and sorry for the trouble with your account. It sounds like we’ll need to verify a few details and take a closer look behind the scenes.

I can’t access or share account-specific information here, but I do want to make sure this gets resolved as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1725301, and they’ll be in touch as soon as they’ve had a chance to review.

Thanks for your patience while we get this sorted out. We’re on it. 🙏🏻