Hello,
I’ve been working on files for years; everything has disappeared except for my last file?
Solved
I loose all my files except one
Best answer by Celine_
Hey
A few quick checks first:
- Making sure you're signed in to the correct Figma account and workspace (especially if you have multiple accounts).
- Checking each team's Drafts, Projects, and Trash, as files may have been moved or be under a different team.
- Check if you were removed from a team or project, that can look identical to files disappearing.
- Checking both the desktop app and the browser to see if the behavior is the same.
If none of these help, this will need a closer look from our support team. I've send you a DM to get some additional details so they can investigate your account if needed.
If you submit a request, it would be helpful to include your account email, any file links you may still have (for example from your browser history), and roughly when you noticed the files were missing.
While I can't guarantee the cause, in similar situations we've seen files turn out to be intact but located under a different account, team, or workspace. Hopefully we can get to the bottom of it soon!
Update: For visibility in the Figma Forum here, the user was not connected to the right account.
I’ll go ahead and marked as solved here as it’s been resolved.
This topic has been closed for replies.
Hey
A few quick checks first:
- Making sure you're signed in to the correct Figma account and workspace (especially if you have multiple accounts).
- Checking each team's Drafts, Projects, and Trash, as files may have been moved or be under a different team.
- Check if you were removed from a team or project, that can look identical to files disappearing.
- Checking both the desktop app and the browser to see if the behavior is the same.
If none of these help, this will need a closer look from our support team. I've send you a DM to get some additional details so they can investigate your account if needed.
If you submit a request, it would be helpful to include your account email, any file links you may still have (for example from your browser history), and roughly when you noticed the files were missing.
While I can't guarantee the cause, in similar situations we've seen files turn out to be intact but located under a different account, team, or workspace. Hopefully we can get to the bottom of it soon!
Update: For visibility in the Figma Forum here, the user was not connected to the right account.
I’ll go ahead and marked as solved here as it’s been resolved.
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