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Question

I have both Monthly AND Annual subscription

  • March 17, 2025
  • 1 reply
  • 90 views
ChiWai

Has anyone else have both monthly and annual subscription on there account? I’m the only user so it can’t be for another seat. 

I’m being charged £16.80 (around $22USD) a month when I already paid £158.40 (around $204 USD) back in June Last year. 

 

Your monthly subscription renews on March 25, 2025 and your annual subscription renews on June 25, 2025. We'll notify you beforehand.

 

I’ve tried contacting support twice already over the last 2 months, but never had any reply (and yes, I’ve checked my spam folder). 

Thanks!

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • March 18, 2025

Hi ​@ChiWai,  Thanks for getting in touch about this.

 

I see your tickets about this issue on our end. We tried to email you at the address we have for your account, but seems we encountered a server-related issue that prevented successful delivery.

 

We sincerely appreciate you bringing this to our attention! I will escalate this issue internally and ensure that a member of our support team contacts you promptly.

I would greatly appreciate it if you could provide the Figma account email address we can use to contact you via private message.

 

Meanwhile,  the I am being charged monthly on an annual subscription section of below article may provide some useful information.

There are additional charges in my Figma bill
 

Also, I suggest having an administrator configure email notifications to receive alerts whenever a user upgrades to a paid seat.

Get notified when people upgrade to a paid seat

 

Thank you for your assistance and understanding!

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