i had figma ai but its gone

Gayani_S wrote:

Hey ​@Fatima Gami, thank you for reaching out! I completely understand how frustrating it can be to lose access to a feature you enjoyed using. Figma AI access is typically granted on a team-specific basis, so I’d recommend checking which team you were working with by using the team picker in the sidebar.

It’s possible that the AI features are still available under one of your existing teams. If you’ve already checked and still can’t find them, I can help finding in what team you were granted access to Figma AI. 

Thank you so much for your answer! It worked😎, and I didn’t realize that access depends on teams, thank you so much again!!

So glad to hear that worked for you! 😊 Yes, access to the AI features is granted on a team-specific basis, so it can sometimes be a bit tricky to spot. If you have any other questions or run into any issues, don’t hesitate to reach out. Thanks for letting me know it worked! 

Hey, I have a similar issue. One of my ex teamates (owner of figma org, back then) had access to figma AI beta for a few days around last October. But only she could use it, no other team member had it even though the settings was enabled. And since then, we haven’t since any change. I am now the owner/admin for billing and adding people and no one in my team has access to figma AI. Why is that? Please do let me know as soon as possible.

Hey ​@Arpita, thanks for reaching out! .

Since Figma AI access is typically granted on a team-specific basis, it might be helpful to check with your ex-teammate to see which team had access back in October. If they were part of a different team at the time, that could explain why the rest of your team didn’t receive access.

Let me know if you need any help looking into this further!

She and all of us were in the same team and we are using the same team plan right now too. The ownership has just been transferred to me, no other change.