I got "Someone Revoked Your Access to This File" error when I am the owner of the file

Hey, ​@Landen Tayler Barrett 👋 We definitely down want that. If the issue persists, I’ll open a support ticket for you so we can track this. — Jaycee

I’m having the same issue. It happened a few times for about an hour. I’m the owner/admin so it has to be a bug.

 

Hey ​@Landen Tayler Barrett  ​@Martin_FM Thank you very much for flagging this. I opened support tickets for both of you with our Technical Quality team. Please keep an eye on your inbox for any replies from our team.

• For both, the subject line is — "Someone Revoked Your Access to This File" error when I am the owner of the file
• ​@Landen Tayler Barrett the ticket ID is 2009267
• ​@Martin_FM the ticket ID is 2009260

Thanks again! – Jaycee

I am the owner of a file and a coworker suddenly got the same notification as above (and it’s only us two in the file, while I have never even touched permissions). Then she continued to work on it, and suddenly got kicked out of the file.

When she tried to go back in she got this message:

And that absolutely didn’t happen.

After a while she could go back in without issues.

It obviously must be a bug, but please fix these kind of things, as it gives us designers a heart attack - not only that we cannot work on things that need to get done asap, but also thinking we’re laid off and just no one told us yet 😅

Hey ​@sspela 👋 I created a support ticket for this as well. It will help with tracking and our TQ team may have follow up questions. The ID is 2009315 and the subject line is Getting "Someone Revoked Your Access to This File" error . Thank you for taking the time to flag the issue 🙌 — Jaycee

Hey all -- we’ve been in contact with our engineering team about this, and we believe this has now been fixed.

Please refresh / close + restart your desktop app, and see if you still run into issues. Let us know here if you do.

Thank you again for your patience!