Skip to main content
Question

I entered my email address incorrectly, and now I can't access it or create a new one correctly.

  • August 12, 2026
  • 3 replies
  • 16 views

kiokitkattt

I was creating my new Figma account with my institutional email, but I made a mistake when typing the email; I forgot to include a “.” at the beginning. For this reason, the confirmation message will never reach me, since it is an account that does not exist.

The problem starts when I try to create the account again, this time entering the email address correctly. It won't let me create it, and I suppose it's because the email address is almost identical. Therefore, I'm stuck in a loop. I need to create my account with that email address to do my university work, so I'd like to know if it's possible to delete the registration of that phantom email address… 

The ghost email to be deleted would be this one:

[redacted PII - DJV 8/12/26]

 

(The error in this email is that it is missing the . between the f and the s at the beginning)

3 replies

djv
Figmate
  • Community Support
  • August 12, 2026

Hi ​@kiokitkattt, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t normally able to assist with Account Management issues, but I’d be happy to help get you connected with our customer support team to get this straightened out. Would you rather have us connect you with your gmail email address associated with your forum account or the corrected edu email address that you provided above? 

Please note that we’ve also redacted your email address for your privacy and security. Let us know which email you’d prefer, and we’ll get you connected with support right away. 


kiokitkattt
  • Author
  • New Member
  • August 12, 2026

Thank you very much ♡, I would like it to be the Gmail account associated with this forum, which would be: [redacted PII - DJV 8/12/26]


djv
Figmate
  • Community Support
  • August 12, 2026

Thanks for confirming, ​@kiokitkattt

I’ve created ticket #2068523 on your behalf. The team will review your account and be in touch.