I cant verify student plan

Hi ​@smlatimer, 

I understand you’re running into verification issues while your classmates were able to get approved using similar documentation.

Education verifications for Figma for Education are handled entirely by SheerID, and unfortunately Figma isn’t able to manually verify or override individual verification results.

Figma’s policy requires all users to verify using a school-issued email address. Could you please confirm the following?

• Did you log in to Figma using the school-issued email address you’re trying to verify when you applied?
• Did you apply at https://www.figma.com/education/apply using that same email address?

If you’ve confirmed the above and are still being declined, please reply here with a bit more detail and I’ll check with our team.

In the meantime, you may find these resources helpful: Figma for Education

Thanks,

I used my school email and I applied at figma.com/education. I had a classmate who left a response on the forum and they WERE able to approve his verification through the forums. I don’t see why you couldn’t do the same for me. 

Thanks for following up.

I’ve flagged your case internally. As a next step, could you please reach out to our Education team at education@figma.com ?

Their typical response time is 5–7 business days. Thanks for your patience.

Ive already emailed them and they never responded. I will try again.

I’m sorry you’re running into this issue—that’s understandably frustrating, especially since the same documents worked for your classmates. If SheerID hasn’t responded, I recommend double-checking that your document clearly shows your full name, current enrollment term, and Colorado Mesa University, and then submitting it again if possible. You may also want to contact Colorado Mesa University’s registrar or IT support to confirm how your enrollment is listed, as discrepancies there can sometimes cause verification failures.