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I cannot open the file I created

  • February 20, 2025
  • 1 reply
  • 13 views
Lisa Zhang

(Image redacted due to PII)

Here is the message I got. Please help to resolve it. And the link is: https://www.figma.com/board/RMGW0lDX9S0LM7Xso1EvP7/HK-Cards-%26-PLP?t=ajK94lLH6oSGvfmD-0

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1 reply

y_toku
Figmate
  • y_toku
  • Community Support
  • February 20, 2025

​@Lisa Zhang 

 

Thanks for reaching out. I've removed the screenshot that contained PII to keep our public space secure.

Could you please double-check that you're logged into the correct account, especially the right domain? We aren't able to address account-specific questions on the forum, so if the issue persists, feel free to contact our support team for further assistance: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714. 

 

Thanks for your patience.
Toku

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