I canceled my subscription, but the money came out

Hey ​@jungun1235, thanks for flagging this! 

I can see you’ve already contacted our support team (Ticket #1837035), someone from the team should be in touch with you soon.

Just to share a bit more context in the meantime: after cancelling a Professional plan, access typically continues until the end of the current billing period. In some cases, charges can still occur if there were additional seats added or prorated adjustments before the cancellation took effect. These charges are generally non-refundable per our billing policy.

You can find more details here:

• https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill
• https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1X5EFYBB4QZG1BQ11GPA4W

 The support team will be able to review your specific case in detail and confirm exactly what happened. Thanks for your patience while they follow up.

Please do it quickly. Last time, I didn't get a reply from another account for more than a month.

Hey ​@jungun1235! I can see that our support team has already responded to your ticket (#1837035). When you get a chance, please take a look and reply there so they can continue assisting you right away.

If you ever feel like a response is taking longer than expected, you can absolutely reach out here on the forum and tag us. We’re always happy to help make sure things keep moving. 
 

Thank you, 

Gayani 

I didn't get the right solution with that ticket(#1837035) number. I want a refund for the wrong money that went out of my account. I canceled all my pygma subscriptions and confirmed that the wrong money went out this month, so I think my refund is justified.