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Alex D.
Alex D.
New Member
January 30, 2026
Solved

I can't verify my student plan

  • January 30, 2026
  • 1 reply
  • 75 views

Hello,

I have tried multiple times to verify my student plan, as I cannot edit class boards. I need access in order to complete certain assignments, and I should be qualified. I am currently logged in with my student email. Additionally, I contacted SheerID and they said I was verified. 

What can I do to resolve this issue?

Best,
Alex

    This topic has been closed for replies.
    Best answer by Tom Reem

    Hey  ​@Alex D. — thanks for flagging this, and I’m sorry you’re running into trouble getting access to your class boards, especially when you need it for assignments.

    It’s helpful to know you’ve already checked in with SheerID, so thanks for sharing that context. I’m not able to look into or discuss account-level details here in Figma Forum, but I was able to find your request with the Figma Education team. Your case number is: 1685958, and I’ve passed along the information you included in this thread so they have the full picture while reviewing.

    Once they’ve completed their review, they’ll reach out directly by email. For now, just a heads-up that an update may not be available until after the weekend, during normal business hours.

    Please keep an eye on the email address associated with your Figma account for next steps.

    1 reply

    Tom Reem
    Figmate
    Tom ReemAnswer
    Figmate
    January 31, 2026

    Hey  ​@Alex D. — thanks for flagging this, and I’m sorry you’re running into trouble getting access to your class boards, especially when you need it for assignments.

    It’s helpful to know you’ve already checked in with SheerID, so thanks for sharing that context. I’m not able to look into or discuss account-level details here in Figma Forum, but I was able to find your request with the Figma Education team. Your case number is: 1685958, and I’ve passed along the information you included in this thread so they have the full picture while reviewing.

    Once they’ve completed their review, they’ll reach out directly by email. For now, just a heads-up that an update may not be available until after the weekend, during normal business hours.

    Please keep an eye on the email address associated with your Figma account for next steps.

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