Skip to main content
Mixail Fet
Mixail Fet
New Member
September 29, 2025
Question

I can't see the email of the person who requested access.

  • September 29, 2025
  • 6 replies
  • 293 views

After updating, I can't see the emails of people who have requested access to my file. This is important to me because I can only grant access to people with corporate email addresses.

 

 

    This topic has been closed for replies.

    6 replies

    Figmate
    Junko3
    Figmate
    September 30, 2025

    Hi ​@Mixail Fet, 

     

    I understand your concern that the sharing modal is no longer showing the email addresses of people requesting access.

     

    I tested this on my side and was able to see the requester’s email address in the share modal, as described in this article: Approve or deny a request
    I also tried pulling up the same modal you shared in your screenshot, but I wasn’t able to get it to appear.

     

    To help us better understand what you’re seeing, could you walk us through the exact steps you take when this modal appears?

    For example:

    1. Open a Figma design file
    2. Click the Share button in the top-right corner to open the share modal

    In addition, could you confirm whether you’re able to see the requester’s email address in the file browser notifications?

     

    In the meantime, I’ll check with our internal team. Once I learn anything, I’ll share an update here.

    Thanks!

    Figmate
    Junko3
    Figmate
    October 3, 2025

    Hi ​@Mixail Fet, 

     

    I checked with our team and confirmed that this is currently working as intended.

     

    That being said, I’ve passed your feedback along for their review. I can’t guarantee any immediate changes, but the team does recognize that having access to the requester’s email address can be an important part of certain workflows.

     

    In the meantime, if you’d like details about the requesters on a specific file you own, please send me the file URL(s) via DM. I’ll make sure to connect you with our Support team to assist further.

     

    Thanks,

    Catherine Thomas
    Catherine Thomas
    New Member
    October 3, 2025

    Hi - I am also having this issue. I am using Figma in the browser. Previously, requests used to show the full email addres, but no it only shows the persons name. This is a client file, so I need to validate the email domain in order to decide whether or not to grant access. It only seems to have changed recently and is delaying us providing client access.
    The file is set to ‘only those invited’

    The screenshot below (from your ‘how to’ guide) looks different since the update.



    Since the update it looks like this (below) and only shows the requester’s name.
     

     

    Figmate
    Junko3
    Figmate
    October 6, 2025

    Hi there,

    Thanks for sharing your situation. Please take a look at the highlighted comment above. It includes more details about this behavior and next steps.

    Thanks,

    Riccardo_De_Contardi
    Riccardo_De_Contardi
    New Member
    January 7, 2026

    Indeed, seeing the full email addresses is necessary.

    This looks like a downgrade that makes managing people more complicated, not simplier.

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    January 7, 2026

    Hey ​@Riccardo_De_Contardi, I hear you. Losing visibility into full email addresses makes it more confusing. I’ve shared this feedback internally with the team so they understand the real impact it’s having, and it’s been passed along for consideration.

     

    Terms & ConditionsAccessibility statement