I can't see anything but a black screen on my projects

Hi ​@Augusto Zimiani, Thank you for reaching out.
 

To ensure I understand correctly, this problem only happens in the Figma desktop app, and it's fine in the browser version, right? Also, does this issue occur with a single file, or across all files?

To cover the basics, could you please check if you're using the desktop app with a firewall, proxy, or VPN? Maybe try connecting to a mobile hotspot or ask your IT team. Here's a guide that might help: Guide to the Figma desktop app

If that doesn't fix it, try closing any tabs you don't need in the Figma desktop app, then Force-quit the app and reopen it. You can find more information here: Troubleshooting checklist

If the issue persists, please send us a support ticket through this form so we can take a closer look: Support  Request 

Make sure to include:

• Your Figma account email
• A video or screenshots showing the problem showing the full Figma screen
• The desktop app debug logs from those videos/screenshots

Thank you for your help with this troubleshooting process and for your understanding!

Hey ​@Junko3, thanks for your answer!

The issue occours across all files, even in a mobile hotspot.
I tried to reload, force quit and reinstall figma app and nothing changes.

Thank you again for your support. I'll try to send a Support Request.