Hi,
When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.
I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.
Please help me solve this problem.
Best answer by Celine_
Hi there! Celine from Figma here, happy to assist.
I can see that the team has resolved your issue, and you should now have an email from Figma confirming your access.
If you’re still running into any problems, please reply directly to your support ticket. For personal account issues, our team is best equipped to help you from there via the secure form. Your case number is 162203. Thank you for your understanding!
Hi there! Celine from Figma here, happy to assist.
I can see that the team has resolved your issue, and you should now have an email from Figma confirming your access.
If you’re still running into any problems, please reply directly to your support ticket. For personal account issues, our team is best equipped to help you from there via the secure form. Your case number is 162203. Thank you for your understanding!
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