Skip to main content

Hi! I really need help.

I've been trying to solve this problem for over a week, but nothing's working.
First, a strange bar about 140 pixels wide with the word "mirror" appeared at the top of my Figma mirror. I couldn't remove it, and it was incredibly annoying. I contacted support twice from within the app, but got no response. Now I can't log into the app at all. It asks for an email address, and after entering it, the browser opens, and the screen goes white, as if the site is frozen. I've tried logging in from different devices and different accounts, and I've reinstalled the app, but nothing has helped. This forum is my last hope.
"Mirror" is a very useful tool, but it would be a shame if this problem isn't resolved.

Browsers: Chrome
Devices: Android 12, Android 11

Hey ​@Ann G — thanks for flagging this, and I’m sorry you’re running into trouble accessing the mobile version of Figma. Are you still seeing this issue?

It looks like your Android devices are running supported versions. To help us narrow things down, could you confirm a few details:

  • Are you running Chrome 99 or later? You can check Figma’s system requirements here: What are the system requirements for Figma?
  • To be sure, you referring to the Figma mobile app, correct?
  • Any chance you able to capture a screenshot or short video of the “mirror” word issue that you mentioned?
  • Is the freezing happening on all devices you’ve tried, or just one?

I’ve also opened a ticket on your behalf — your case number is: 1579814. If these steps don’t resolve the issue, please check the inbox linked to your Forum account for an email from me with next steps.

Thanks for your patience as we investigate this further.

Hey ​@Ann G — thanks for flagging this, and I’m sorry you’re running into trouble accessing the mobile version of Figma. Are you still seeing this issue?

It looks like your Android devices are running supported versions. To help us narrow things down, could you confirm a few details:

  • Are you running Chrome 99 or later? You can check Figma’s system requirements here: What are the system requirements for Figma?
  • To be sure, you referring to the Figma mobile app, correct?
  • Any chance you able to capture a screenshot or short video of the “mirror” word issue that you mentioned?
  • Is the freezing happening on all devices you’ve tried, or just one?

I’ve also opened a ticket on your behalf — your case number is: 1579814. If these steps don’t resolve the issue, please check the inbox linked to your Forum account for an email from me with next steps.

Thanks for your patience as we investigate this further.

Hello!
- Chrome version 141.0.7390.123 on my smartphone.
- Yes, I was talking about the Figma mobile app.
- The freeze occurs on my smartphone (Android 12) and tablet (Android 11).

Terms & ConditionsCookie settingsAccessibility statement