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Эльвира Аллахвердиева
New Member
January 2, 2026

I can’t log into my account

  • January 2, 2026
  • 1 reply
  • 193 views

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

    This topic has been closed for replies.

    1 reply

    Gayani_S
    Figmate
    Community Support
    January 2, 2026

    Hey ​@Эльвира Аллахвердиева!

    I understand you cannot log in to account under your old email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. 

    If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​For this process they’ll need to verify your ownership of the account.

     

    Let me know how you’d like to proceed, thank you!