When I try to log into my Figma account, it's locked. I've followed all the required verification steps, including importing my school documents. But nothing happens; I'm still locked out.
Thank you for your help !
Question
I am unable to renew my student status.
Hi
Do you see any error message? To cover the basics, please double-check that you followed all the steps in this article to verify your status: Figma For Education.
If you’re still having trouble verifying your account, please reach out directly to the SheerID support team instead of resubmitting multiple times. They’re best equipped to review your documents and confirm your eligibility.
As a quick reminder, Figma cannot review documents or confirm individual user eligibility. Thanks for your understanding!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.