Hello. All my projects, settings, styles and templates disappeared. As if I am a new user. I can no longer see my work area. I did not change the account. I have already reinstalled the application, but nothing helps
Question
How to get my "account" back
This topic has been closed for replies.
Hi
Our records indicate that you have access to two different teams. Could you please try switching between them to see if those resources you're looking for are located in one of the other teams?
- Open the file browser.
- Click the dropdown arrow next to the team name in the sidebar.
- Select a different team from the list.
You can find more detailed instructions in Your sidebar section in Guide to the file browser.
If you've tried switching teams and still can't locate your files, please provide us with more details about the issue so we can assist you further.
Thank you again for your cooperation.
Hi! Thanks for the answer!
I created a second team as a solution to the problem to try to log out and log in again, but nothing worked out for me.
I haven't logged into the app for over a month. When I tried to log in, I was offered to update the Figma, after updating and restarting the laptop, everything "broke". I logged in as a new user, with no projects or history from the browser or other device, everything is displayed exactly the same, I did not change my email and account login. I have already tried logging out and logging into my account and reinstalling the app completely.
I really hope that you will help me resolve this issue. It's a pity that all my work, settings, and styles have disappeared.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.