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Question

Help Needed: Accidental Admin Removal and Refund Request for Locked Account

  • January 17, 2026
  • 1 reply
  • 9 views
C

Hi Figma Support Team,

I am writing to request assistance regarding my account and a recent subscription payment.

Due to a mistake, I accidentally removed my own administrative privileges from my team/workspace. As a result, I can no longer access the Professional features, and my account appears as "locked" or restricted, even though I have just paid the subscription fee for this month.

Since I am unable to use the service I paid for, I would like to request:

  1. Restoration of my Admin/Owner privileges for the account associated with 

  2. If restoration is not possible, I request a full refund for the most recent charge and the cancellation of my subscription so I am not charged further for a service I cannot access.

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • January 18, 2026

    Hey ​@Ceren — welcome to Figma Forum, and thanks for raising this.

    I can’t access or share account specifics here, but I’ve touched base with our Product Support team. They’re looking after your request to restore your access and process the refund. Your case number is: 1693386, and they’ll be in touch as soon as they’ve had a chance to review everything.

    In the meantime, this article may help clarify what’s happening with restricted team access after cancellation: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Please keep an eye on the email inbox tied to your Figma account for updates. We really appreciate your patience while the team works on this!

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