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Question

Heart and +1 stamp not working

  • March 12, 2026
  • 1 reply
  • 7 views
Lili_Galante

The heart and +1 default stamps are showing up in the stamp wheel but do not appear when i click to stamp them, additionally previous hearts and +1 stamps left in my figjam file have disappeared 

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • March 13, 2026

    Hey ​@Lili_Galante - sorry for the trouble! I went into Figjam myself to see if I would run into the same problem, but things seem to work normally on my end. A couple of things:


    Is this in one particular Figjam file only, or does it not appear in any Figjam file you open?

    If it’s only in one file:

    • Do you own this file, or share edit access to it with someone else on your team? If you share this file with anyone else, are they also unable to use stamps / they have disappeared for them as well?
    • If you duplicate the file, do the stamps reappear and/or allow you to add them again?

    Let me know. Thanks!

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