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Question

He cambiado la cuenta de Google de empresa y no puedo acceder a mi cuenta de Figma

  • January 5, 2026
  • 4 replies
  • 49 views

matiasvalente

Hola buenas tardes, tengo un problema con el acceso a mi cuenta de Figma, la cual había creado con una cuenta de Google de mi empresa la cual he cambiado de dominio y ese correo ya no existe mas.
Ya tengo nuevo usuario (este que estoy utilizando ahora) pero necesito acceder a mis archivos de la cuenta vieja.
 

4 replies

  • Figmate
  • January 6, 2026

Hi ​@matiasvalente

 

I hope it’s okay to reply in English.

I understand that you’ve lost access to the company email address linked to your Figma account and are looking for a way to regain access.

 

It sounds like your previous company email address and password were managed through Google SSO. In this case, one thing you can try is removing Google SSO from your account. This will allow you to sign in using your email address and a unique password instead.

You can follow the steps outlined in this guide: Switch from Google SSO to email and password


If the steps in that guide don’t work, our support team may be able to help manually update the email address on your account. However, for security and privacy reasons, we’re not able to handle specific account issues directly here on the forum.

I’ll send you a DM to confirm the information needed to create a support ticket on your behalf, so our team can assist you directly.


Thanks,


  • Figmate
  • January 13, 2026

Hi there,

 

I received your PM. Based on the information you provided, I’ve created a support ticket (#1683595).

A Support specialist will reach out to you directly via the ticket email when they’re ready. Please continue working with the assigned Support specialist through that email to help resolve the issue.

 


gerente.infraestructura
Hello,I also want to unlink my work email and use a personal @gmail email address.Can you help me with this?Thanks.

  • Figmate
  • January 19, 2026

Hi ​@gerente.infraestructura 

If you’d like to unlink Google SSO to email and password login, you can follow the steps outlined in this guide: Switch from Google SSO to email and password
Please try this guide first. If you run into any issues, let us know what didn’t work and share any relevant details. We’ll follow up based on your situation.