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Utkarsh Kumar
Utkarsh Kumar
New Member
September 22, 2025
Solved

Having trouble with education plan verification

  • September 22, 2025
  • 13 replies
  • 754 views

I am facing the issue, please have a look into it as I have multiple projects going on my ID as the education plan is expiring on 29th September 2025. 

Please do the needful.

    This topic has been closed for replies.
    Best answer by ksn

    ​@Utkarsh Kumar Thanks for responding - I’m still not clear at what point you’re failing with verification. Can you confirm what errors you’re receiving?

     

    If you’re still running into issues with your application, please reach out directly to SheerID for support as they manage Figma's Higher Education verification process. Due to higher volume of inquiries, it may take some time for them to respond, but 

     

    However, as of September 24th, Figma has extended a grace period for students in the process of reverifying their education status. You will not lose access to your account or files on September 29. To ensure ongoing access, please complete your reverification promptly by contacting SheerID above asap.

    13 replies

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    Corrado Loschi
    Corrado Loschi
    New Member
    September 29, 2025

    Figma support, please improve

    ksn
    Figmate
    ksn
    Community Support
    October 3, 2025

    Hi all - I want to first acknowledge that the response I leave here will likely not be an ideal one; since SheerID is the designated and official verification service, they are the ones that would need to facilitate any issues with verification (including errors you receive with verification requests exceeded).

     

    Due to high volume, you can expect a delay in response from them. Please know that I am hearing and understanding everyone’s frustrating and negative experience. I (along with the other moderators here) have no control in how the verification process runs, but we are doing our best to get you any updated instructions we receive on our end, and also relay the feedback we receive from you to other teams internally.

     

    At this time, my recommendation would be to send an email to education@figma.com -- this is our education team directly, and they may be able to take over to help. However, I can’t guarantee the exact response time for them as well.

     

    I’m sorry I can’t provide a better answer at the moment. We will announce any updates to the process, grace period, etc. to everyone as soon as we receive them. Thank you for your understanding.

    Nam-ho_Park
    Nam-ho_Park
    New Member
    October 6, 2025

    Thankfully a wonderful person from education@figma.com reached out and was able to resolve my issue that SheerID wasn’t much help in resolving. 

     

    My issue was that I teach a study abroad in the summer (S Korea) and when I tried to verify, I was out of the country, not physically close to the institution I teach (Seattle) and that was causing the my verification to be denied and ultimately run out of attempts. This I only found out after the Figma support staff told me so. The support staff was able to reset my verification process, and I was able to verify without any issues now that I am back in Seattle. 

     

    Through this knowledge I was also able to get a student who is stranded in Korea (because his F-1 visa is being denied; that’s another story) to get verified and use Figma while attending my class remotely. 

     

    My advice to those educators having verification issues with SheerID is to email education@figma.com directly and sit tight. They’ll get to you. 

     

    I am sure Figma staff are getting overwhelmed with requests for help. I appreciate you all, and empathize with your situation having to deal with the fallout from this predicament that you didn’t create. 

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