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Question

Have no access to my email account and can't login.

  • December 21, 2025
  • 3 replies
  • 13 views

lev.ent

Hi, I do not have access to my email and cannot get the verification code when I login.
I have a support case created 1651245. What can I do? Thank you for your help.

3 replies

ksn
Figmate
  • Community Support
  • December 21, 2025

Hey ​@lev.ent - apologies for the issues with accessing your account! Just to double check -- have you checked your spam filter? If not, take a look to see if it is there.

If it is not there, our support team will need to assist you via email (for security reasons, they will need to verify some of your account information). Thank you for already filing and providing your ticket number. I see it in our system, and someone will be in touch.

Please note: due to the holidays, you may experience a delay in response time. I appreciate your patience in the meantime 🙏🏼


lev.ent
  • Author
  • New Member
  • December 22, 2025

Hi, thank you for your fast reply.

I cannot check the spam because I have no longer access to that email account.
Please use my new address for communication.


djv
Figmate
  • Community Support
  • December 23, 2025

Hi ​@lev.ent, thanks for letting us know! 

I’ve created ticket #1654457 on your behalf with your email associated with your forum account and provided the information sent from support on your previous ticket. 

Please check your email inbox and continue working with support directly over there.