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Hi

IĀ paid for an annual Figma Professional Subscription for one year, but now neither of my two Figma accounts have a Pro subscription attached to them anymore, and I donā€™t. understand why and donā€™t know who to contact about it to complain?

Please email me on eitherĀ credacted by forum admin/moderator to removeĀ PII]Ā or this email:Ā eredacted by forum admin/moderator to removeĀ PII]Ā and I will provide you with the unmasked email addresses.


Thanks for any help or time anyone is able to give me in advanceā€¦

Ā 

Jon

Hi ā€‹@Jon Caldbeck,

Ā 

I understand you're experiencing an issue where your Figma Professional plan subscription seems to be missing, even though you've paid for it.

Ā 

I've checked our backend, and it looks like your account has access to two teams. One of these, "Dual Diagnosis Hub CIC," is on a Professional plan team. Could you please double-check a few things for us?

If you're still unable to access your Pro team features after checking the above, please contact us directly through this form using your Figma account email address: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215.

Ā 

Also, for your privacy and security, we've removed the email addresses you provided from your post. Unfortunately, for those same reasons, we can't handle specific billing or account issues directly here on the forum.

The best way to get direct assistance with these specific issues is by submitting a request via the form.

Ā 

Thanks,

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