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Question

Hackers! 🤬 I've Paid for Figma Professional Subscription for One Year, but Now Neither of My Two Figma Accounts Have a Pro Subscription Anymore

  • June 19, 2025
  • 1 reply
  • 50 views
Jon Caldbeck

Hi

I paid for an annual Figma Professional Subscription for one year, but now neither of my two Figma accounts have a Pro subscription attached to them anymore, and I don’t. understand why and don’t know who to contact about it to complain?

Please email me on either [redacted by forum admin/moderator to remove PII] or this email: [redacted by forum admin/moderator to remove PII] and I will provide you with the unmasked email addresses.


Thanks for any help or time anyone is able to give me in advance…

 

Jon

1 reply

J
Figmate
  • Junko3
  • Figmate
  • June 19, 2025

Hi ​@Jon Caldbeck,

 

I understand you're experiencing an issue where your Figma Professional plan subscription seems to be missing, even though you've paid for it.

 

I've checked our backend, and it looks like your account has access to two teams. One of these, "Dual Diagnosis Hub CIC," is on a Professional plan team. Could you please double-check a few things for us?

If you're still unable to access your Pro team features after checking the above, please contact us directly through this form using your Figma account email address: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215.

 

Also, for your privacy and security, we've removed the email addresses you provided from your post. Unfortunately, for those same reasons, we can't handle specific billing or account issues directly here on the forum.

The best way to get direct assistance with these specific issues is by submitting a request via the form.

 

Thanks,

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