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Question

Got Billed For Another Year But Dont Have Access To That Account Anymore

  • February 3, 2026
  • 1 reply
  • 4 views
xx zz yy

Hi,

 

I used to work for a company called Orgmatch. I purchased a paid plan there under [redacted PII - DJV] in Jan 2025. I left the company in June 2025 and could no longer access that Figma email/account. The company since has been acquired.

 

I recently got billed for another year of Figma. How can I cancel that subscription and get a refund?

Thank you

1 reply

djv
Figmate
  • djv
  • Community Support
  • February 3, 2026

Hi ​@xx zz yy, thanks for reaching out! 

My team here on the forum isn’t able to help with Billing. I’ve created ticket #1725340 on your behalf to connect you with support. 

Please check your inbox at your earliest convenience, and if you have any further questions or concerns, you can reply to support directly via email.  

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