We as a company essentials concept GmbH in Germany had once a paid figma account.
This account we have moved into a free account because the company is no more an advertising agency. Since one of my last employees must have created an account on him- oder herself I don't have any way to get into this account but I pay monthly 101,- Euro to you.
who can help me an how?
Thank you all in advance.
Hi
For security and privacy reasons, I’m not able to assist with account-related issues directly here on the Forum. That said, I can see you’ve already opened a support ticket with us (Ticket #1477670). I’ve gone ahead and escalated it internally so our support team can take a closer look and provide you with more detailed assistance.
In the meantime, if you’re unable to log in with your email and password, please try resetting your password: Reset your password. Once you’re able to log in, this Help center article will walk you through how to downgrade your plan: Upgrade or downgrade your plan.
Our support team will be in touch with you soon. Thank you for your patience while we get this sorted out.
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