In March, I had a collaborator request access to one of our files and I didn’t know at the time, but by granting this access I was charged a full seat for them which was not needed or used from my understanding.
Today, I needed to get a new team member a full seat. Right after purchasing the new seat I looked through our billing and realized I had already been charged for a seat unintentionally back in March. I need a refund so I don’t have a fifth full seat that won’t be used.
Thanks!
Hi
I’m Denise with the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I saw that you’ve already reached out to support directly on ticket #1908578.
I’ve escalated your ticket on your behalf, so someone from the team will review and get back to you as soon as they’re available. If you have any further questions or concerns, please reply to support directly via email.
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