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I’m not sure what’s causing this, but all the frames on my backup page (not the main page) disappeared. When I check the version history, the version 5 minutes prior to the current one still shows the frames and nobody should have made any changes on this page.

In those 5 minutes, I didn’t use any plugins on the file. I was working on the main Design page and updated component changes from the file library. 

This happened to me twice this week on 2 separate projects. At first I thought I just mistakenly deleted the whole page, but this time it left the comment notes, sections, and imported images so I’m sure I couldn’t have accidentally deleted the whole page contents while leaving some stuff behind.

At the moment, I can restore the contents by copy and pasting from the version history, but all the comments end up in the wrong places. Would be great to have this fixed.

I’m using Figma Desktop App version 125.2.3

 Missing frames
The version only 5 minutes prior to the current one

 

Hi ​@Wullur,  thanks for reaching out!

 

Thanks for sending those screenshots. So, I understand that almost all the frames on one of your pages are disappearing. If I'm getting this right, it happened while you were working on another page and were reviewing/accepting library updates?

 

That sounds frustrating, especially since it's happened twice. To figure out what's going on, we might need to escalate this issue to our team for a closer look.

Before we move on, could you please send us screenshots for both of the ones you already shared, making sure all the layers are expanded? (Just click the little arrow next to sections, frames, or components in the layers panel to see everything inside.)

 

Also, I noticed that some of your section and frame names are in Japanese. If you'd prefer to communicate in Japanese, please feel free to reply in Japanese.

 

Hope to hear back from you soon!

Hi ​@Junko3 thanks for the reply.

I’m sorry but the autosave already overwrote the empty version (the one with missing frames) so I only have the version prior (with all the complete frames) and the versions after I copy pasted the frames back from the version history.

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