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Question

Follow-up: Request for Billing Adjustment (Invoice #Z2FLPLHL-0003) - Still Awaiting Response

  • July 10, 2026
  • 1 reply
  • 10 views
Lulu Chen

Hello Figma Support Team,

I'm following up on my previous email regarding a billing adjustment request for our team (blue-UED), Invoice #Z2FLPLHL-0003, sent on [2026/07/10]. I haven't received a response yet, and I wanted to check on the status of this request.

To summarize the situation: last month I added new members to our team without fully understanding Figma's seat-based billing rules, which resulted in an unexpected overdue charge of $104.67. The members added did not actually use any Professional-tier advanced features. I explained this in my original email and requested a waiver or reduction of this charge due to a genuine misunderstanding on my part.

Since then, I have cancelled our Professional subscription (set to downgrade on August 9, 2026) and I am working to resolve our seat allocation properly going forward.

I understand your team may be handling a high volume of requests, but I would really appreciate an update, as this is affecting my ability to plan our team's budget. If there's any additional information you need from me to process this request, please let me know.

Thank you for your time and patience.

Best regards,
[Lulu Chen]
Team: blue-UED
Invoice #: Z2FLPLHL-0003

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 10, 2026

    Hey ​@Lulu Chen, thanks for reaching out!

    I can see you've got an existing ticket open for this (Ticket #2008078), so I've flagged your follow-up internally to make sure someone from the team picks it back up and gets you an update soon. I'm not able to look into account-specific billing details here on the forum for security and privacy reasons, but I can share some general context that might help while you wait.

    Figma's seat-based billing works like this: when new members are added to a team on the Professional plan and a paid seat (like a Full seat) isn't available, that new seat gets added to your account and billed — even if the person hasn't used any paid features yet. That's usually what causes an unexpected charge like the one you're describing. You can read more in our Help Center article on There are additional charges in my Figma bill.

    Since your request involves a specific adjustment to your invoice, that part will need to stay with the support team handling your ticket.

     

    Thank you for your patience in the meantime! 

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