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Klaidas
New Member
January 23, 2025
Solved

[FIXED] Jira widget - lost all designs links attached to tasks

  • January 23, 2025
  • 19 replies
  • 727 views

Today we experienced a complete detachment of Figma links in Jira tasks. We believe it could be a culprit of Jira widget in Figma. Did anybody encountered the same thing? 

This topic has been closed for replies.
Best answer by Junko3

Hello there, We've received confirmation from Atlassian that a fix for this issue has been released.

 

Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44

To apply the fix, please try refreshing Jira.

 

Thank you again for your patience and understanding.

19 replies

Erik Mathijs
New Member
January 23, 2025

We have the same problem with our instance.
I hope the data is not deleted in Jira and it will be solved by a new release of the Figma app.
If all design files are detached it should be a huge problem in our company

Mohamed Abdelwahed
New Member
January 23, 2025

@Erik Mathijs  Same same :(

Celine_
Figmate
Community Support
January 23, 2025

Hey everyone, thank you for flagging this!
Our engineering team is aware of the issue and is actively investigating. We appreciate your patience in the meantime 🙏🏼

sam.chidambaram
New Member
January 23, 2025

Yes the same issue ; it has removed all the links and any new links also are not seen

John Fitzgerald
New Member
January 23, 2025

Just adding a Me Too to this thread. All Figma links are gone and re-adding them looks like it works but then they disappear if you interact with them or refresh the page.

Tom Hudson
New Member
January 23, 2025


Yeah, something went south with the Widget, cause we had to reattach all links. I raised this problem already here in case you want to follow up.

 

@Klaidas I’m curious whether all your relinked designs stuck?  Our experience is that as soon as you refresh a Jira ticket after you’ve added a design, the design disappears again.  Would be lame if you did all that work just to have to do it again whenever this problem is fixed permanently.

Mohamed Abdelwahed
New Member
January 23, 2025
Figmate
January 24, 2025

Hi there, we wanted to share an update that our team has escalated this further with Atlassian and they are continuing to work to get this resolved as soon as possible.

From the investigation so far, we want to clarify that no data loss has occurred for any Design links in existing tasks.
However, there is an ongoing loading issue in Jira preventing the Design panel and linked files from being displayed as expected. We will continue to share updates on any fixes as soon as they become available.
 

We appreciate your cooperation and patience!

Junko3Answer
Figmate
January 24, 2025

Hello there, We've received confirmation from Atlassian that a fix for this issue has been released.

 

Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44

To apply the fix, please try refreshing Jira.

 

Thank you again for your patience and understanding.